Billing Information

How Billing Works

GameGrid subscriptions are billed monthly through Stripe, a secure payment processor. When you rent a game server, you choose a plan and enter your payment information through Stripe's checkout. Your subscription automatically renews on your billing date each month until you cancel.

You can pay with all major credit cards. Stripe handles all payment processing - GameGrid never sees or stores your full card number.

Managing Your Subscription

Once you have an account, you can manage your subscription from the Billing Dashboard. There you can:

• View your current plan and billing date
• See your credit balance and transaction history
• View active vouchers and promo codes
• Access your referral code and track referral earnings
• Cancel your subscription

Don't have an account yet? Register here or browse available games.

How to Cancel

You can cancel your subscription at any time. There are two ways:

Option 1: Cancel Through the Website

1. Log in to your GameGrid account at wdcgamegrid.com
2. Navigate to Billing from your dashboard
3. Click the Cancel Subscription button
4. Confirm your cancellation

Your server will remain active until the end of your current billing period. You will not be charged again after cancellation. You can re-subscribe at any time from the Plans page.

Option 2: Cancel by Email

Send a cancellation request to billing@wdcgamegrid.com from the email address associated with your account. We will process your cancellation within 1 business day.

Refunds

Two guarantees apply, both from section 5 of the Terms of Service:

• 72 hours after an automatic renewal. Ask within 72 hours of a renewal charge and we refund it to your original payment method. This does not apply to initial purchases.
• 7 days if the fault is ours. If your server does not work because of a platform problem on our side, you get the full amount back. This does not cover misconfiguration, mod conflicts, third-party software, or Early Access and beta game server software.

Other refund requests are reviewed individually under section 5.3 and may be refunded to your original payment method or as account credit. To request a refund, email billing@wdcgamegrid.com with your account email and a brief description of the issue.

Referral Program

GameGrid offers a referral program that earns you 10% of everything your referrals spend as account credit. Share your referral code (found in your Billing Dashboard) with friends, on social media, or on your website. Learn more on our Affiliates page.

Contact Billing Support

For any billing questions - charges, invoices, payment methods, refunds, or cancellation - we are here to help: