Windrose Plus Troubleshooting Guide

The dashboard will not open

Use the "Open Dashboard" link on the Windrose Plus tab. That button opens the dashboard on its own secure address (wpdash.wdcgamegrid.com) with a one-time link and is the only route in — the dashboard’s own HTTP port is firewalled to the game host, so typing an address and port into a browser will never work and is not a fault to chase.

Check the server is running. The dashboard is started by the same script that starts the game, so a stopped server has no dashboard.

Check the Windrose Plus tab. "Being installed" means GameGrid is still putting Windrose Plus on this server; it loads at the next start. "Installed · not loading" means it is on your server but GameGrid has paused its loader, so there is no dashboard to open (see the section on that below). A warning that its files were not found on the game host means GameGrid is reinstalling it; contact support if it is still there an hour later.

If the link opens a page saying "The dashboard is still on its old port", your server was moved to a new set of ports and its dashboard has not moved yet. Restart the server from its page in the control panel: the dashboard moves to the new port as the server starts, and the link works again once the server is up.

If the link loads a login page, see the section on that below — opened this way the dashboard does not ask for a password, so a login page means the request did not arrive through the platform’s proxy.

If it does not load at all with the server running, look at the Console tab for UE4SS or DLL errors — those mean the mod framework did not load, and the dashboard goes with it. GameGrid repairs Windrose Plus at every start, so restart the server when it suits you; if it is still not loading after that, contact support.

Settings are not applying

Read what the panel said when you pressed "Save Changes". "Configuration saved. Changes will take effect immediately." means it is already live. "Configuration saved. Restart the server to apply changes (PAK rebuild required)." means it is not, and will not be until you restart.

The gameplay multipliers and the seven INI-backed sections — player stats, co-op scaling, rest effects, swimming, shared combat effects, hearth and talent trees — always need that restart, because they are compiled into an override PAK the game loads at start. So does Diagnostics (the log level), which Windrose Plus reads once when it starts, and a new RCON password. Server query, admin Steam IDs, the POI scanner and the live map do not.

If a PAK-rebuild setting still has not applied after a restart, check the pak-status banner at the top of the dashboard: it says whether the override the game loaded matches the settings you saved.

wp.config and wp.multipliers in the dashboard console show what the mod is actually running with, which is the fastest way to tell a save that did not stick from a restart that did not happen.

A per-item override will not save

On the Windrose Plus tab, "Per-item overrides (advanced)" saves the table you are on (Weapons, Food, Gear, Creatures or Ships). If the panel refuses, nothing was saved, and it lists the lines at fault, for example "Line 3: the value must be a number". Each override line is Section_Item_Stat = number, shaped like Weapon_Cutlass_Damage = 1.5 (an illustration of the pattern); blank lines, comments starting with ; or #, and [Section] headers are allowed, and a table can be up to 64 KB and 4000 lines. Fix the lines named and save again.

A saved override applies at the next start of the server, not at once, so restart it when it suits you. If a saved override seems to do nothing after a restart, check the item name against Windrose Plus’s documentation: the panel checks the shape of a line, not whether the game has an item of that name.

If the card says your server’s host has not been updated for per-item overrides yet, the tables appear once it is; open a support ticket if that takes long.

The dashboard asks for a password

It should not. Opened with the "Open Dashboard" link, the dashboard is relayed from the game host itself and treats that relay as a caller the platform has already authenticated, so it opens straight onto the console tab, signed in for this server. A login page, or a page saying the link has expired or that you should open the dashboard from the panel, means the request did not arrive that way (a link works once, for about a minute, and a sign-in ends after 8 hours, or 2 hours without use) — go back to the Windrose Plus tab and press Open Dashboard again, rather than reusing an address kept from somewhere else.

If you do have to log in, what it wants is the Windrose Plus RCON password, not your GameGrid password.

Read the current one: Windrose Plus tab, RCON / Admin Console section, press the eye icon beside the RCON Password field. The field shows "Password is set" rather than the value until you do.

To change it, type a new one and press "Save Changes". That change is flagged as needing a server restart, so restart afterwards.

Two refusals come from the dashboard rather than from a wrong password: "Set a password in windrose_plus.json to access the dashboard" means no password is set at all, and "Change the default password in windrose_plus.json" means it is still the value the mod ships with. Both are fixed by setting a password on the Windrose Plus tab.

The map is blank

You do not need to run anything. GameGrid generates the chart automatically the first time a player joins after the server starts — Windrose creates its world's terrain when the first player joins, so until someone has played there is nothing to draw — and again after a game update or on a new world. Once drawn, the chart stays, even with the server empty or stopped. The panel Live Map says which step it is on, and what, if anything, it needs from you. If it says the chart is drawn after the server's next start, restart the server when it suits you.

Player and creature positions appear even without terrain, because they are collected separately. Terrain but no POI markers is the POI scanner, not the map.

Full detail is in Windrose Plus Live Map (Sea Chart) Guide.

Windrose Plus says "Being installed"

There is no switch for Windrose Plus: GameGrid installs it on every Windrose server by itself and keeps it there. "Being installed" means that is still happening — usually a few minutes. If your server is running, it is installed without a restart and loads at the server's next start. If an install cannot finish, your server keeps running normally without it and GameGrid retries on its own.

If the tab still says "Being installed" after a day, open a support ticket — that needs someone to look at the host.

Windrose Plus says "Installed · not loading"

The Windrose Plus tab reads "Installed · not loading", with a yellow box that says "WindrosePlus is installed but is not loading right now." It means Windrose Plus is on your server, but GameGrid paused its loader so that your server keeps starting. The box gives the reason: your server crashed repeatedly while starting with it loaded, so GameGrid started your server without it; or part of it was missing on the game host; or part of it is missing on the game host, and GameGrid puts it back when your server next starts; or it is switched off on the game host your server runs on. While it is paused your server runs normally, but the live sea chart, live player positions and item delivery are off, and the dashboard link has nothing to open. Your settings on the tab stay as you left them and apply once it loads again.

If the reason is that UE4SS crashed your server at startup, you can turn it back on yourself: the box then says "Windrose Plus was paused because UE4SS crashed the server at startup. Turning it back on restarts nothing; it loads at the next start. If it crashes again it is paused again. You can do this once a day." and has a Turn UE4SS back on button. Press it, and Windrose Plus loads the next time your server starts; nothing restarts your server for you. You can do this once a day for each server, and the Customer API has the same action (it uses the same once-a-day turn, so using one uses up the other). If you press it again within the day, the tab tells you how long to wait. If your server then crashes while starting with it loaded again, GameGrid pauses it again so the server keeps running, and the crash is something to look into with support.

For the other reasons, or when you have already used today's turn, GameGrid staff can restore it for you: open a support ticket and mention WindrosePlus. They put it back from their side, and it loads at your server's next start; nothing restarts your server for you. GameGrid also tries it again by itself after your server has started cleanly a few times without it, after a game update, and when your server still crashes while starting without it (which shows it was not the cause).

After a Windrose game update

Windrose Plus is a third-party mod and a game update can break it. The symptoms are the ones you would expect: the server crashes on start, or starts without the dashboard, or the commands stop working.

First, the part you do not have to worry about. A Windrose update replaces the game's own folder, and the loader Windrose Plus needs lives inside it. That loader is reinstalled automatically on your next start, before the game process is allowed to run — along with the item delivery system that sits on top of it. If the download takes longer than a start can wait, the server starts without it this time and it loads at the start after. If everything went quiet after an update and came back on the next restart, that is what happened, and it is meant to.

GameGrid checks GitHub for new Windrose Plus releases every 30 minutes on its own schedule and pushes a new one to every Windrose server. That is not tied to your server restarting — restarting does not trigger a check.

If a game update leaves Windrose Plus behind, your server still starts. When the game stops while loading Windrose Plus two starts in a row, GameGrid starts the server without it, the Live Map says "Windrose Plus was set aside so your server could start", and Windrose Plus is tried again automatically after the next game update or Windrose Plus release. You lose the dashboard, the map and the extra settings until then; you do not have to switch anything. The releases themselves are at github.com/HumanGenome/WindrosePlus.

If the server still crashes while Windrose Plus is set aside, the mod was not the cause — see Windrose Server Won't Start.

Shop purchases are not arriving

Work down this list. The first three are far more common than the last.

1. Is the player on the server? A Windrose purchase lands on the ground at their feet, so there has to be a pair of feet. A purchase made while offline is queued and delivered on their next session — that is normal and needs nothing from you.

2. Is Windrose Plus on? It is what publishes the player list the delivery aims at. If the Economy tab says the add-on is off, that is the answer.

3. Had the server just started? For the first few seconds after a join, or the first few after the server comes up, there is nothing in the world to deliver to yet. Those purchases queue and land by themselves.

4. Did Windrose just update? Most updates do not touch delivery at all. One that changes the parts of the game delivery uses can pause it while we adjust to the new version: purchases wait rather than being misdelivered, and if delivery keeps failing the Economy page says Paused after a game update. We are alerted automatically, and the fix reaches your server within about half an hour of being ready, with nothing restarted. There is nothing to install and no ticket to open: waiting purchases are handed over by themselves, and one still waiting 24 hours after it was made is refunded to the player's wallet automatically.

One state is deliberately left alone. A purchase the server took but never reported back on is not retried and not refunded automatically, and is flagged for you instead — the item may already be lying at the player's feet, so retrying would give them two and refunding would give them both the item and their coins. Look at it and decide.

The full picture is in Windrose Economy and Shop.