Backup and Restore Problems

Backup Fails to Create

Check the "Backup storage (manual and automatic)" card at the top of the Backups page. A server's manual and automatic backups share 30 GB; when that is full the oldest automatic backups are removed to make room, and if that is still not enough a new manual backup is refused. Your own manual backups are never removed to make room. Delete a manual backup you no longer need and try again.

A failed backup shows its reason in the Status column. "Backup incomplete: could not copy ..." means the running game had a file open while the copy was being made. Stop the server and take the backup again — the platform refuses to record a backup that is missing part of your data rather than storing a half one.

A full storage never stops the daily automatic backup from running, but if your manual backups and the safety copies alone fill the storage, no automatic backup can be kept: each new one is removed again straight away. Delete manual backups you no longer need to bring the daily backups back.

If a scheduled backup fails, the platform notices: a server whose only backup in the last 24 hours is a failed one is retried automatically within about half an hour.

Restore Does Not Complete

Restore validates the archive, takes a safety copy of your current save, stages the new files, swaps them in, and then health-checks the server. This can take several minutes for a large world, and the progress panel shows the job state throughout.

If the server does not come back up, check the Console tab for errors after the restart.

Read which of the two failure states you got. "rolled_back" means the restore stopped before your files were touched — your world is exactly as it was. "failed" means they may have been changed; the safety copy taken at the start of the restore is in your backup list, so restore that to get back to where you started.

Only a backup in the "verified" state can be restored. If Restore is not offered on a row, look at its Status: queued or in-progress means it is not finished yet, failed means there is nothing to restore from.

If neither the restore nor the safety copy works, open a support ticket with the backup ID, the restore job state, and the console output.

Quota Full

The "Backup storage (manual and automatic)" card shows used against 30 GB. Underneath is how much is free for a new manual backup, counting the room the oldest automatic backups give up, because they are removed first.

Manual and automatic backups share this one total. When it is full, the oldest automatic backup is removed first; a new manual backup is refused until there is room. The refusal says how much your manual backups hold and how much the safety copies hold (the copies taken before a restore, a wipe or a Delete Savegames), and that deleting some manual backups frees room. Those safety copies are never removed to make room; each goes 30 days after it is taken.

Only you can remove a manual backup early: delete the ones you no longer need from the Manual Backups list. Left alone, every backup, manual or automatic, is removed 30 days after it was taken, and the Backups page shows the day under its date. By default the automatic ones are also kept to the last 7 backups or 7 days, whichever comes first. To keep a world longer than 30 days, use Keep in Vault on its row or download it first.

If 30 GB is genuinely not enough for your world, open a support ticket — the total is set per server and can be raised.